FAQ

Our process starts with a phone call to gather details from the customer about their home and the problems they are experiencing with their Wi-Fi. We often provide an estimate over the phone based on those details and schedule an appointment. At the appointment, we first perform a Wi-Fi survey to gather data about the Wi-Fi and produce a heat-map showing the coverage and performance of the Wi-Fi in the home. From the data we gather we identify the problem and recommend a solution. If the customer approves, we install the solution and then perform a Post-Install Wi-Fi survey to validate and test the installation which produces an after-heat-map of the Wi-Fi. Then the customer can see the actual impact of the changes made. We collect payment when the service is complete.

Wi-Fi is now a critical system in new homes, just as electrical, plumbing and HVAC are. The time to design great Wi-Fi is before construction begins. Ask your builder to bring us in and we will work with our partners to design a custom Wi-Fi system for your new home. We will work with your builder to get it installed and configured before you move in so that your WIFI is working great from the day you move in!

This is a common question and many people confuse the two. Here is an easy way to understand the difference. WIFI is a wireless network in a limited space, like your home or office, that you can connect your devices to. Your Internet Service is how you connect your WIFI to The Internet.

Most homes’ internet connection is a service from their cable company. Some homes use a service from a satellite company and even fewer use a dedicated line from their telephone company.

Every home is different and those differences affect how WIFI works in the home. We utilize our professional WIFI survey software to find the problems with your WIFI and recommend a solution that will work in your home.

Cut-the-Cord is a commonly used term for replacing expensive CableTV with less expensive streaming services. You tell us what your current cable bill includes, how many TVs you have and what TV channels you must have, and we will tell you what you can expect for savings by replacing CableTV. We understand all the streaming platforms and services and will help you finally cut-the-cord to cable and start saving money!

Almost certainly. The larger your cable bill, the more you are likely to save. If you are paying more than $200 per month for Internet/Cable/Phone, you can likely save money. Most of our customers had cable bills between $230 and $330 per month before Cut-the-Cord. With our help, they usually end up saving between $100 and $190 per month after Cut-the-Cord. Call us to see what you can save.

We are fully licensed as a business and insured.

If you’re experiencing slow internet, laggy video calls, or buffering while watching live TV or streaming services like Netflix, it may be time for a WiFi upgrade. Other warning signs include kids complaining about lag, dropped Zoom or WiFi calls, and strong signal only in certain rooms (typically near the router). If your WIFI works great in the room with the router but not 2 rooms over, it is a strong indication your network needs professional evaluation.

A regular WiFi router broadcasts a signal from one central point. A mesh WiFi system, by contrast, uses multiple interconnected nodes (or routers) to create consistent coverage throughout your entire home. Unlike WiFi extenders, which often create signal loss and separate networks, a high-quality mesh system maintains a unified network name and intelligently routes your device for the best connection. Mesh systems are ideal for large homes or homes with dead zones.

WIFI extenders are the least effective way to extend your WIFI network. They are old technology and have a very limited use case where they work okay. Extenders duplicate messages and increase delay often beyond acceptable levels causing timeouts and dropped connections. A professionally installed mesh network is a better long-term solution for improving coverage and speed.

For large or multi-story homes, a tri-band mesh WiFi system or a controller-based access point system is often the best solution. These setups allow for strong, seamless coverage across all levels of the home. If your home is pre-wired with Ethernet or coaxial cable, those existing lines can be used to hardwire the network, improving speed and reliability.

Yes, coaxial cables already in your home can be repurposed for networking by using MoCA adapters. This lets you create a wired mesh network without having to run new cables. It’s a great solution for homes without Ethernet wiring and ensures faster, more reliable performance across multiple rooms.

Yes, with an outdoor access point, you can get strong WiFi coverage in your backyard, on your deck, or near your pool. These access points are weatherproof and can cover up to 15,000 square feet. The key challenge is ensuring power and connectivity — either through an Ethernet cable with power-over-Ethernet (PoE) or by placing the unit near an outdoor power outlet.

No, you can keep your current internet provider. A professional WiFi installation works with any provider — whether it’s Comcast, Spectrum, Fios, Breezeline, or another service. Your provider delivers the internet to your home, and the upgraded system distributes it more effectively throughout your space.

Yes, fiber internet is generally more reliable and faster than cable or cellular connections. Fiber provides symmetrical upload and download speeds and isn’t as prone to disruptions caused by weather or water intrusion (which can affect underground coaxial cables). Cellular internet tends to degrade over time as more people in the area start using it.

We offer a 60-day labor warranty with every WiFi installation. The equipment we deploy is covered by the manufacturer’s warranty, which is typically one year. In addition, we offer a 30-day performance guarantee where we’ll come back to fix an issue or uninstall everything and give you a full refund if you are not satisfied. Restrictions apply, see our Terms and Conditions for details.

A standard router broadcasts WiFi from a single point in your home. If you have a large home or thick walls, your signal will weaken the further you get from the router. Extenders try to boost this signal, but often create a second network and introduce delay, which can be confusing and cause slow performance and dropped connections.

Mesh WiFi systems, on the other hand, use multiple access points (or “nodes”) that communicate with each other to create a seamless, unified network throughout your home or business. With mesh, you don’t need to manually switch between networks as you move through your space, and you’ll typically enjoy faster speeds and better reliability in every room.

If you’re experiencing slow speeds or frequent disconnections, it can be tricky to determine the cause. A common sign that the issue is with your provider is if both your cable TV and internet go out together, which often indicates a signal issue at the source.

On the other hand, if your internet works fine near the modem but drops off in other areas, or if certain devices work better than others, it’s likely a problem with your in-home WiFi setup. MV WiFi Pros can evaluate your system to determine where the bottlenecks are — whether it’s the router, the cabling, or signal interference — and recommend improvements.

A professional WiFi installation from MV WiFi Pros begins with a detailed assessment of your home layout and internet usage habits. We’ll test your current signal strength and performance in each room, evaluate your equipment, and identify weak spots or coverage gaps.

Then, we design a custom solution that may include upgraded routers, wired access points, or mesh systems, depending on your needs. Everything is professionally installed and configured to provide fast, consistent internet across your entire home — and we make sure it’s easy for you to manage and understand your system.

This is one of the most common problems we see. WiFi signal strength is affected by things like distance from the router, walls, electrical interference, and even appliances like microwaves. If your router is in a far corner of your house or your home has thick walls, certain rooms may experience slow speeds or dead zones.

A mesh system or a properly installed wired access point in those areas can solve this by providing stronger signal coverage where you need it most. MV WiFi Pros specializes in identifying those trouble areas and installing equipment that eliminates frustrating weak spots.

Yes! The optimal setup for a WIFI system in your home is to connect the mesh routers or access points with Ethernet or Coax via MoCA adapters. This keeps all the communication between the routers off the WIFI and provides the fastest, most reliable path to the internet.

MV WIFI Pros uses the existing cable infrastructure in your home to build the best possible WIFI system to give you great coverage and performance throughout your home.

Absolutely. Activities like HD streaming, Zoom meetings, and online gaming all require stable, high-speed connections. If your network isn’t optimized, you might experience buffering, dropped calls, or lag — even if your internet plan is fast on paper.

We often find that the issue is not the internet speed you’re paying for, but how the WiFi is distributed in your home. By upgrading your WiFi setup and optimizing placement of access points or mesh nodes, MV WiFi Pros will eliminate the frustration you now feel with your WIFI and ensure it works the way you need it to throughout your home.

We provide professional-grade WiFi solutions designed specifically for small businesses — including offices, salons, shops, and restaurants. Our team will assess your layout, employee and customer usage, and any interference challenges, then install a secure, high-speed system with seamless coverage. Whether you’re using POS systems, video surveillance, or guest WiFi, we’ll ensure your network is reliable and fast.

Absolutely. We can configure your system to include a secure guest network that’s separate from your business operations. This protects your private data while allowing customers to enjoy fast, reliable internet. We can also set up branded login pages or time limits if needed.

Start planning for WIFi at design time before construction begins. We will take your plan and professionally design a premium, future proof network for your new home. This design ensures your home network works flawlessly throughout your home from the day you move in and is ready for whatever comes down the pike for WIFI in the future.

For new homes — especially those that are large or multi-level — we recommend a wired mesh WiFi system or an access point setup that uses pre-installed Ethernet or coaxial lines. These systems offer seamless roaming, faster speeds, and eliminate dead zones from day one. We’ll help you design the system based on your layout and how you use the internet.

Yes. We regularly coordinate with contractors, electricians, and home builders to install low-voltage wiring and plan your WiFi system before walls go up. This ensures your home is future-ready with clean installs and no need for messy retrofitting later.

Definitely. We specialize in WiFi systems that are optimized for smart homes — including doorbells, thermostats, lighting, security cameras, and home assistants like Alexa or Google Home. We can also create a separate network for your smart devices to improve speed and security.